"It's all about making a difference."

Job Title: Customer Management Team (Full-Time and Part-Time)

Location: Halifax and Leeds

We are looking for highly motivated Customer Management experts to join our growing call centre team. As a member of  the Customer Management Team you will be responsible for providing exceptional customer service and support through multiple channels including telephone, email, and chat.

Responsibilities:

• Handling customer inquiries and complaints via phone, email, and chat
• Providing excellent customer service and support to resolve issues and exceed customer expectations
• Maintaining a positive and professional attitude towards customers at all times
• Utilising various software applications to navigate customer accounts, retrieve information, and troubleshoot issues
• Identifying opportunities to improve customer experience and providing feedback to management
• Meeting and exceeding key performance indicators such as call resolution, customer satisfaction, and productivity metrics
• Providing support for other departments as needed
• Maintaining accurate and detailed records of customer interactions and transactions
• Continuously improving knowledge and skills through ongoing training and development opportunities

Requirements:

• Previous experience in a customer service or call centre role preferred
• Excellent communication and interpersonal skills
• Ability to multitask, prioritise and manage time effectively
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Flexibility to work various shifts including weekends and holidays
• Ability to work from home with reliable high-speed internet connection and suitable home office environment
• Strong bonus incentives based on performance

If you meet the requirements above and are passionate about delivering exceptional customer service, we would like to hear from you. We offer competitive salary packages, quarterly performance bonus, options for pension and health care as well as a range of other perks and incentives. We provide flexible work patterns including work from home, and opportunities for career advancement.